Policy

Shipping Policy:

  • Carrier: We primarily ship with USPS. Shipping costs and delivery times are calculated at checkout based on your location.
  • Processing Time: Normal orders are processed within 1-3 business days. Pre-orders are processed between 6-12 weeks due to printing demands. You will receive a notification once your order has shipped.
  • International Shipping: We offer international shipping to select countries. Please be aware that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer. Please use the contact page to inquiry about international shipping.

Refund Policy:

  • Damaged in Transit: MuseAttached is not liable for items damaged during transit. If your package arrives damaged, you must file a claim with USPS directly. This can be done through the USPS website or at your local post office.
  • Damaged Upon Arrival: If your attachment is damaged upon arrival, MuseAttached is not responsible. All attachments are thoroughly quality tested before shipping.
  • Refund Eligibility: Refunds are only accepted for intact attachments or figurines, and refund inquiries must be made within 48 hours of delivery.
  • Return Shipping: Customers are responsible for covering the cost of return shipping for any refund requests.

Damaged or Lost Items:

  • Transit Issues: If your item is damaged or lost during transit, please fill out an incident report with USPS. You can do this through the USPS website or at your local post office.
  • Further Assistance: After filing the report, please contact us if you need further assistance. We’re here to help you navigate the next steps.

Product Testing and Replacements:

  • Quality Assurance: All attachments are thoroughly product tested before being shipped out to ensure they meet our quality standards.
  • Weakened Items: If an item appears to have been weakened during transit and breaks within your care, please contact us within 48 hours of receiving your package. After 48 hours we are no longer liable. We will guide you through the replacement process.
    • Exclusions: Please note that this replacement policy does NOT apply to Luffy attachments.

Luffy Attachments:

  • Durability: Luffy attachments are crafted from a very strong, flexible filament designed to withstand significant weight and pressure.
  • Fitting: These attachments are intended to sit diagonally on your headphones and are measured for a secure fit, assisted by adhesives.
  • Responsibility: Due to the robustness of the design, Luffy attachments that are damaged are not the responsibility of MuseAttached. We advise careful handling and proper installation to ensure longevity.

Questions?

If you have any questions or concerns about our policies, please don’t hesitate to reach out to us via the instructions on our Contact Us page.

Thank you for choosing MuseAttached!